Terms of Service — Blind Summit Whisky

Welcome to Blind Summit Whisky. We're a small, independent whisky bottler based in Edinburgh, operated by Prestige Panther Limited, a company registered in the UK. These terms apply whenever you buy from us through our website, and they're here to keep things clear and fair for both of us.

Who we are

Blind Summit Whisky is operated by Prestige Panther Limited, a company registered in the UK. If you ever need to get in touch about an order, you can reach us through our contact page.

Orders and dispatch

Once you place an order, we aim to dispatch it the next working day or the day after. We work with trusted couriers to get your whisky to you safely, and you'll receive tracking information directly from the courier once your order is on its way.

For mainland UK addresses, delivery typically takes three to four days from dispatch. Age restriction

Whisky is an age-restricted product. By placing an order with us, you're confirming that you're 18 years of age or older. We reserve the right to request proof of age and to refuse or cancel an order where we're unable to verify this.

Cancellations

If you need to cancel or change an order, get in touch with us as soon as possible and we'll always do our best to help. Once an order has already been dispatched, we may not be able to cancel it, but we'll work with you to find the best solution, whether that's a return once it arrives or another arrangement.

Damaged or missing orders

We take real care in how we pack and send out our whisky, but if something arrives damaged, or doesn't arrive at all, please let us know and we'll sort it out together, whether that's a replacement or a refund. We're a small independent business and we always want to work with our customers to find a fair outcome. That said, we do look at each situation individually, particularly for claims about non-delivery or late cancellations, so we can keep things fair for everyone.

Pricing and payment

All prices on our website are shown in the currency displayed at checkout and include VAT where applicable. Payment is processed securely through our payment provider, Stripe, and we never see or store your full card details.

Changes to these terms

We may update these terms from time to time, for example as our shipping or returns processes evolve. The version shown on our website at the time of your order is the one that applies.

Questions

If anything here isn't clear, just reach out through our contact page, we're always happy to help.